Claybird Studio • Terms, Conditions & Refund Policies

GENERAL REGISTRATION, REFUND & PAYMENT POLICIES

Deposits, registration fees and payments for all classes, services, items, events, workshops, lessons, and all other purchases made through our website or in person are non-refundable.

Registrations, memberships, lessons, workshops, events, purchases, and studio credits are non-transferable unless otherwise approved in writing by the studio owner.

  • Gift certificate purchases are non-refundable.

  • Weekly Classes, Workshops, Group Events, Private Lessons: If you cannot attend after payment is made for any reason, you may contact the studio at least 72 hours before the first class or offering you registered and paid for to receive a 50% refund.

  • No refunds or credits are given after that time, or for missed classes or registrations for any of the above.

  • No prorating for late sign-ups or attendance.

  • Deposits are non-refundable but we will do our best to reschedule. Groups or private lessons must be paid for in full 48 hours before the scheduled date. If payment is not received, the group event or private lesson may be canceled and the deposit forfeited. No refunds are given if the registrant cancels within 48 hours of the event. If the studio must cancel due to an unforeseen emergency, you will receive a full refund (including deposit).

  • Exceptions: In extreme circumstances that prevent attendance, please contact the studio. Proof may be requested and accommodations are not guaranteed, but we will work with you if possible. All exceptions, credits and make-ups are at the discretion of the business owner.

  • No refunds or credits for closures due to inclement weather or emergencies; the studio will attempt to provide make-ups when possible.

  • Instructors may change without notice; refunds/credits are not issued for instructor changes.

  • Guest artist offerings may have their own policies. Studio-issued discount codes generally do not apply.

  • While every reasonable effort is made to safely handle and fire pottery, the ceramic process involves inherent risks. Claybird Studio is not responsible for pottery that cracks, warps, explodes, has glaze defects or drips, breaks, or is otherwise damaged as a result of the normal ceramic process or kiln firings. Refunds or credits are not provided for damaged, unfinished, broken, or lost pottery.

  • The studio is not responsible for lost or stolen personal belongings.

  • Finished pottery, personal belongings, or other items left beyond posted pickup deadlines or after the end of a class, membership, or other studio offering may be recycled, discarded, donated, or otherwise disposed of at the studio's discretion unless prior arrangements have been approved by the studio owner.

  • Only one discount per customer is allowed per transaction unless additional discounts are pre-authorized by the studio owner.

OPEN STUDIO

  • Open Studio is offered to registered weekly class students & members only.

  • Students/members will receive details and instructions regarding Open Studio time once enrolled.

  • Open Studio hours, availability, and studio access are subject to change without notice due to classes, workshops, private events, maintenance, holidays, staffing, or other operational needs.

  • Open Studio is non-instructional time to work independently on your craft.

  • Students registered for a weekly class will use the bag of clay received with their class registration during Open Studio time (as well as class time). Additional clay can be purchased from the studio if needed, or students may purchase their own clay ONLY if pre-approved by the studio owner.

  • No refunds are given for unused clay; however, you may speak to us about how to reclaim your unused clay or participate in our studio clay reclaim incentive program.

  • Students/members must follow all studio protocols and clean up thoroughly before leaving the studio.

  • Open Studio is a complimentary benefit of weekly class enrollment. Refunds, credits, or prorated fees are not provided for unused Open Studio time.

  • Violations of Open Studio policies may result in revoked studio privileges without refund or notice.

MEMBERSHIPS

Payments, Membership Periods, Automatic Renewal & Cancellation

  • Memberships and add-ons begin on the 1st of the month. Mid-month starts are not available.

  • Memberships and add-ons are paid in advance and automatically renew according to the selected billing period (monthly, every 2 months, every 4 months, or every 6 months) unless canceled according to the cancellation policy below.

  • Initial membership and add-on payments are due in full at the time of signup and are charged immediately to reserve the member's space. Paying before the membership start date does not provide early membership access.

  • Future renewal payments are charged on the 1st of the applicable renewal month. For example, a 2-month membership beginning September 1 renews November 1; a 4-month membership renews January 1; and a 6-month membership renews March 1.

  • Add-on plans may be selected for the same or a shorter term than the primary membership, but may not extend beyond an active membership. Additional shelves and storage cubbies are subject to availability and must be confirmed with the studio owner before purchase.

  • Members are responsible for maintaining a valid payment method and ensuring payments are processed successfully. Studio access may be suspended if payment cannot be processed and will resume once the membership has been brought current.

  • All membership and add-on payments are non-refundable, non-transferable, and may not be shared, except where an early termination refund is expressly approved as described below.

  • Open Studio access is included with membership. Refunds, credits, or prorated fees are not provided for unused Open Studio time, temporary schedule changes, or a member's inability to use available studio hours.

  • Violations of Membership, Open Studio, safety, cleanup, or other studio policies may result in suspension or revocation of membership privileges without refund.

Canceling Your Membership

  • Memberships and add-ons automatically renew unless canceled. Memberships and add-ons may be canceled separately. Canceling an add-on does not cancel the primary membership.

  • Cancellation requests submitted directly to Claybird Studio must be received at least 5 business days before the next scheduled renewal date to ensure the upcoming renewal is stopped.

  • Cancellation stops the next renewal and does not terminate, prorate, or refund the current paid membership period. Members may continue using the studio through the final day of their paid membership term.

  • Members enrolled in a 2-, 4-, or 6-month package membership or add-on plan are committing to the full selected term. Requests to end a membership or add-on plan early are subject to studio approval. If approved, the membership or add-on will be adjusted to the applicable month-to-month rate for the months used, and any remaining eligible balance will be refunded accordingly, minus a $25 early cancellation fee.

  • All shelves and cubbies must be emptied and cleaned by the final day of the applicable membership or add-on period. Unfinished pottery and personal belongings must be removed unless other arrangements have been approved by the studio owner.

OTHER STUDIO OFFERINGS

For summer camps, guest artist events, and other special programs not listed here, please refer to the specific program webpage for complete details, policies, and any additional terms. By registering for any program at Claybird Studio, you acknowledge and agree to all applicable terms, conditions, and refund policies, including those outlined on the program's webpage, even if they are not repeated here.

STUDIO CLEANUP & SAFETY PROTOCOLS

All students/members and studio attendees must follow studio cleanup requirements. See full Cleanup Protocols HERE.

AGE REQUIREMENTS

Registered participants must meet the posted age requirement for the program or offering as listed in the registration details. Registrations that do not meet the stated age requirement may be canceled. If the program has not yet begun, a refund may be issued less any applicable processing or administrative fees. Once a program has begun, no refund will be issued. Exceptions may be made at the sole discretion of the owner.

PHOTOGRAPHY

Claybird Studio may photograph or record classes, workshops, camps, events, studio activities, and participant artwork for educational, archival, or promotional purposes. If you prefer not to appear in photographs or videos, please notify the studio prior to your class or event, and we will make reasonable efforts to accommodate your request.

CODE OF CONDUCT

To help maintain a safe, welcoming, and respectful environment for everyone, all participants are expected to:

  • Treat the studio, equipment, materials, and others' artwork with care and respect.

  • Follow all studio rules, safety procedures, and staff instructions.

  • Be respectful and courteous toward fellow participants, instructors, staff, and visitors.

  • Discrimination, harassment, threatening behavior, or intentional damage to studio property or another person's work will not be tolerated.

  • Avoid behavior that disrupts classes, studio operations, or the experience of others.

Claybird Studio reserves the right to deny or revoke participation, studio access, or membership privileges at any time, without refund, for violations of this Code of Conduct or any studio policies, or for behavior deemed unsafe, disruptive, or inappropriate.

ACCOMMODATIONS

Claybird Studio strives to provide a welcoming and inclusive environment for all participants. If you or your child has a disability, medical condition, or other accommodation need that may require additional support or modifications, please contact the owner prior to registering so we can discuss whether we are able to reasonably accommodate your needs.

Depending on the individual's support needs, the nature of the program, and class size, a parent, guardian, caregiver, or other support person may be required to remain on-site or accompany the participant during the program. Accommodation requests are evaluated on a case-by-case basis.

STUDIO SAFETY & INHERENT RISKS

Working with clay, glazes, and ceramic materials involves inherent risks, including exposure to silica dust, sharp tools, hot equipment, heavy materials, and other studio hazards. Claybird Studio follows industry best practices to help minimize these risks through studio design, ventilation, cleanup procedures, and safety protocols.

By participating in any class, workshop, lesson, membership, Open Studio session, camp, or other studio activity, participants acknowledge these inherent risks and agree to follow all studio safety rules, cleanup procedures, and staff instructions. Failure to do so may result in removal from the studio without refund.

Participants with respiratory conditions, compromised immune systems, or other medical concerns that may be affected by ceramic materials or studio activities should consult their healthcare provider before participating and notify the studio of any accommodation needs prior to registration.

GENERAL TERMS

Failure to comply with Claybird Studio's policies, Code of Conduct, safety rules, cleanup protocols, or staff instructions may result in the suspension or revocation of registration, membership, studio access, or participation in any class, workshop, lesson, event, camp, or other studio offering at the discretion of the owner, staff, or supervising instructor.

Participants removed from any studio program due to policy violations or inappropriate conduct are not eligible for refunds, credits, transfers, make-up sessions, or other accommodations.

Claybird Studio reserves the right to modify studio policies, pricing, memberships, schedules, class offerings, studio hours, and these Terms, Conditions & Refund Policies at any time. Updated policies become effective upon being posted to our website unless otherwise stated.

Claybird Studio is not responsible for delays, schedule changes, interruptions, or cancellations resulting from circumstances beyond our reasonable control, including severe weather, power outages, equipment failures, government orders, natural disasters, public health emergencies, or other unforeseen events.

The failure of Claybird Studio to enforce any provision of these Terms, Conditions & Refund Policies shall not be considered a waiver of that provision or of the right to enforce it in the future.

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