Claybird Studio • Terms, Conditions & Cancellation Policies

POLICIES FOR: WEEKLY CLASSES, WORKSHOPS, GROUP & PRIVATE LESSONS & POTTERY PARTIES

  • Deposits, registration fees and payments are non-refundable for weekly classes, one-day or multi-day workshops, group & private lessons & parties.

  • Weekly Classes & One-Day Workshops: If you cannot attend after payment is made for any reason, you may contact the studio at least 72 hours before the first class or offering you registered and paid for to receive a 50% refund. No refunds or credits are given after that time, or for missed classes. No prorating for late sign-ups.

  • Group Lessons, Private Lessons & Pottery Parties: Deposits are non-refundable but we will do our best to reschedule. Groups must be paid for in full 48 hours before the scheduled date. If payment is not received, the group or private lesson or party may be canceled and the deposit forfeited. No refunds are given if the registrant cancels within 48 hours of the event. If the studio must cancel due to an unforeseen emergency, you will receive a full refund (including deposit).

Exceptions: In extreme circumstances that prevent attendance, please contact the studio. Proof may be requested and accommodations are not guaranteed, but we will work with you if possible. All exceptions, credits and make-ups are at the discretion of the owner.

Additional Notes:

  • No refunds or credits for closures due to inclement weather or emergencies; the studio will attempt to provide make-ups when possible.

  • Instructors may change without notice; refunds/credits are not issued for instructor changes.

  • Guest artist offerings may have their own policies. Studio-issued discount codes generally do not apply.

OTHER STUDIO OFFERINGS

For summer camps, guest artist events, or other programming, please see the specific webpage for details.

OPEN STUDIO POLICIES

  • Open Studio is offered only to students who are currently enrolled in a weekly pottery class at Claybird Studio.

  • Open studio only runs if a Studio Monitor (a volunteer student) is present. The monitor is responsible for logistics but does not teach or clean up after students.

  • Each registration includes a max amount of clay, use of tools, glazes, and firings. No lessons are provided.

  • Students must follow all studio protocols, respect Monitor directions, and clean up thoroughly before leaving.

    • Rescheduling & Refunds for Open Studio only:

    • To reschedule an open studio date, email the studio at least 24 hours in advance. Rescheduling is not guaranteed and depends on availability.

    • Refunds are only available with 24+ hours’ notice.

    • No refunds after the scheduled date. Missed time due to illness or other valid reasons may be rescheduled within the current session (based on availability). If no dates remain, students may carry one Open Studio credit into the next session only if also enrolled in a weekly class.

    • Violations of Open Studio policies may result in privileges being revoked without refund.

STUDIO CLEANUP PROTOCOLS

All students must follow cleanup responsibilities. See full Cleanup Protocols HERE.

AGE REQUIREMENTS

Students must meet the posted age requirement in the registration details for each class, workshop or other studio offering. Registrations found to be out of compliance with our age requirement may be canceled without refund, or a processing may be charged in order to receive a refund if the class has not yet begun. Exceptions are at the discretion of the owner.

CODE OF CONDUCT

  • Treat the studio, equipment, and others’ work with respect.

  • Discrimination, harassment, or intentional damage is not tolerated.

  • Violations may result in removal from the studio without refund.

ACCOMMODATIONS

We welcome students with disabilities when arrangements are discussed in advance with the owner prior to registration. A supervising adult may need to accompany the student based on their needs & class size.

GENERAL TERMS

Anyone not following studio policies may have their registration or studio privileges revoked at the discretion of the owner, staff, or instructors. Refunds, credits, or accommodations are not guaranteed.