Claybird Studio • Terms, Conditions & Cancellation Policies

POLICIES FOR: WEEKLY CLASSES, WORKSHOPS, EVENTS, POTTERY PAINTING, GROUP/PRIVATE LESSONS, POTTERY PARTIES, OPEN STUDIO & SPECIAL EVENTS

  • Deposits, registration fees and payments are non-refundable.

  • Weekly Classes, Workshops, Events & Pottery Painting: If you cannot attend after payment is made for any reason, you may contact the studio at least 72 hours before the first class or offering you registered and paid for to receive a 50% refund.

  • No refunds or credits are given after that time, or for missed classes or timeslots.

  • No prorating for late sign-ups.

  • Group Lessons, Private Lessons & Pottery Parties: Deposits are non-refundable but we will do our best to reschedule. Groups must be paid for in full 48 hours before the scheduled date. If payment is not received, the group or private lesson or party may be canceled and the deposit forfeited. No refunds are given if the registrant cancels within 48 hours of the event. If the studio must cancel due to an unforeseen emergency, you will receive a full refund (including deposit).

Exceptions: In extreme circumstances that prevent attendance, please contact the studio. Proof may be requested and accommodations are not guaranteed, but we will work with you if possible. All exceptions, credits and make-ups are at the discretion of the business owner.

Additional Notes:

  • No refunds or credits for closures due to inclement weather or emergencies; the studio will attempt to provide make-ups when possible.

  • Instructors may change without notice; refunds/credits are not issued for instructor changes.

  • Guest artist offerings may have their own policies. Studio-issued discount codes generally do not apply.

  • No refunds or credits given for lost, unfinished or broken pottery.

  • The studio is not responsible for lost or stolen personal belongings.

  • Only one discount per customer allowed per transaction.

OTHER STUDIO OFFERINGS

For summer camps, guest artist events, or other special programming, please see the specific webpage for further details.

OPEN STUDIO

  • Open Studio is offered to registered weekly class students only.

  • Students will receive details and instructions regarding open studio time once enrolled in a class.

  • Open studio is non-instructional time for students to work independently on their craft.

  • Students will use the bag of clay received with their class registration during open studio time (as well as class time). Additional clay can be purchased if needed, and the cost per bag includes all material and firing fees. No outside clay is permitted.

  • No refunds are given for unused clay.

  • Students must follow all studio protocols and clean up thoroughly before leaving the studio.

  • No refunds or credits available for unused free open studio time.

  • Violations of Open Studio policies may result in revoked studio privileges without refund or notice.

STUDIO CLEANUP PROTOCOLS

All students must follow studio cleanup requirements. See full Cleanup Protocols HERE.

AGE REQUIREMENTS

Students must meet the posted age requirement in the registration details for each class, workshop or other studio offering. Registrations found to be out of compliance with our age requirement may be canceled without refund, or a processing may be charged in order to receive a refund if the class has not yet begun. Exceptions are at the discretion of the owner.

CODE OF CONDUCT

  • Treat the studio, equipment, and others’ work with respect.

  • Discrimination, harassment, or intentional damage is not tolerated.

  • Violations may result in revoked studio access and privileges without refund or notice.

ACCOMMODATIONS

We welcome students with disabilities when arrangements are discussed in advance with the owner prior to registration. A supervising adult may need to accompany the student based on their needs & class size.

GENERAL TERMS

Anyone not following studio policies & expectations may have their registration or studio privileges revoked at any time at the discretion of the owner, staff, or instructors. Refunds, credits, or accommodations are not given to anyone in violation of our policies and studio expectations.